Frequently
Asked Questions
How long will my project take to complete?
What are your capabilities?
How will you ship my order to me?
What is direct to plate (DTP)?
What about proofing?
What type of file formats do we recommend?
What type of media do we accept?
What types of payment do you accept?
What is online ordering?
Can you handle small and/or large orders?
What sizes can I order shirts in?
Do you give any discounts for nonprofit organizations?
How
long will my project take to complete?
Most projects will be completed within a week from proof approval for
press jobs and 2-3 days for copy jobs. We are often able to complete jobs
in 24 hours or less. To get an exact answer for your project please call
us at (520) 304-6783. (top)
What
are your capabilities?
We are a full service media company. Full service means we can produce
any project that you may bring to us in any format. What we cannot do
in house we can broker to a third party and still save you money over
our competitors. If you don't see something on our website, be sure to
ask about our other products and services. (top)
How
will you ship my order to me?
We ship via UPS®. and deliver in person locally. Please note when
ordering it is important to provide a complete and accurate mailing address,
including your street address. (Top)
What
is direct to plate (DTP)?
Printing
plates are generated directly from a ripped file, and then are mounted
to a conventional printing press. DTP plates are faster, more accurate,
and far more environmentally friendly than film generated plates. In other
words, if you aren't working with a DTP printer, you should be. (Top)
What
about proofing?
We
can proof in many formats. We can provide a pdf in your online ordering
area for design proofs, For offset press runs we can deliver a inkjet,
blueline, or digital print. For direct to plate we proof via pdf via the
internet. You may be present at the press run by setting an appointment
for a press check. (Top)
What
type of file format do we recommend?
We
can print from Mac or PC platforms. We highly recommend using page layout
software such as Pagemaker or QuarkXpress, but we are compatible with
most any application. (Top)
What
type of media do we accept?
Zip,
CD, & floppies are all acceptable. When sending orders by email we
recommend using winzip, netzip or stuffit to compress your files. (Top)
What
types of payment do you accept?
Cash, money order, business checks and all major credit cards via
paypal. (Top)
What
is online ordering?
Our online ordering system allows customers who purchase printing,
ad specialties and/or mailing services regularly to log in to our website
and order their items with just a click of the mouse. Our system also
allows data merging for business card orders and variable data marketing.
You can order business cards for all of your employees from a template
and just type in their name and click send. This hassle free and secure
system will save you a lot of time and money company wide. (Top)
Can
you handle small and/or large orders?
Yes. We can handle press runs into the millions and as small as one
copy for copy jobs. For copy jobs under 250 we will run it at our next
regular run which could delay your small order depending on our current
work flow. If you need a small copy order quickly, we recommend Kinkos
or Alphagraphics who specialize in small walk in copy jobs. (Top)
What
sizes can I order shirts in?
For youth sizes: S(size 6-size 8), M(size 10-size 12), and L(size 14-size
16). Adult sizes are S(size 34-size 36), M(size 38-size 40), L(size 42-size
44), XL(size 46-size 48), XXL(size 50-size 52), XXXL(size 54-size 56),
and XXXXL(size 58-60). (top)
Do
you give any discounts for nonprofit organizations?
Yes! we will extend a discount on any printing for educational and nonprofit
organizations. Please contact our Customer Service for more details. (Top)
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