Technical
Support
Welcome
to the Katz Global Media
Support Center.
We provide several options for obtaining service and support:
|
Note: Our normal sales, billing and support hours are 10am - 6pm GMT -7 and a 2nd sales and support shift runs from 6pm to 12am. After midnight support is for emergencies only. If you have a server down or a serious emergency affecting the uptime of your site, please email us at 911@katzglobal.com and someone will be paged immediately. |
|
|
Live Chat Support |
For live chat on this site, click the chat icon on the top left of any page. If the support and sales desks are busy, you can also leave a message there. |
|
Phone: |
520-304-6783 10am - 12am GMT -7 |
| Fax: | upon request |
| Mailing
and Payment Address: |
Katz
Global Media |
| General Email Inquiries: | info@katzglobal.com |
| Support Email Inquiries: | support@katzglobal.com |
| Billing Email Inquiries: | billing@katzglobal.com |
| To Report Spam or Abuse: | abuse@katzglobal.com |
| Emergency Only - After Hours Support: | 911@katzglobal.com |
| Support / Sales Skype# | offshore_hosting (6pm - 12am GMT -7) |
| ICQ#: | 177981387 (Billing/DNS/New Site Setups) 10am - 12am GMT -7 |
Frequently Asked Questions:
Many pre-sales, technical, account, and billing questions have already been asked and answered. Be sure to check and see if your question is listed in the FAQ section before contacting our staff.
| Frequently Asked Questions - General |
| Frequently Asked Questions - Offshore |
Online Manuals:
The online manuals and demos are great for learning the capabilities of the admin panel that comes with your Katz Hosting Account.
| cPanel Online Tutorials < click here to view the cPanel Online Demos in Flash |
| cPanel User Shared Hosting Manual < click here to view the Manual in .PDF |
| cPanel Admin WHM Manual < click here to view the Manual in .PDF |
Contact Us:
If you need to speak to a sales or technical support representative you may use the following methods of communication:
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