Technical Support

Welcome to the Katz Global Media Support Center. We provide several options for obtaining service and support:

Note: Our normal sales, billing and support hours are 10am - 6pm GMT -7 and a 2nd sales and support shift runs from 6pm to 12am. After midnight support is for emergencies only. If you have a server down or a serious emergency affecting the uptime of your site, please email us at [email protected] and someone will be paged immediately.

Live Chat Support

Please use skype to contact our sales and support team if needing live help
Mailing and Payment Address:

Katz Global Media
PO Box 35267
Tucson, Arizona USA 85740

General Email Inquiries: [email protected]
Support Email Inquiries: [email protected]
Billing Email Inquiries: [email protected]
To Report Spam or Abuse: [email protected]
Emergency Only - After Hours Support: [email protected]
Support / Sales Skype# offshore_hosting or modelcitisin (6pm - 12am GMT -7)
ICQ#: 177981387 (Billing/DNS/New Site Setups) 10am - 12am GMT -7



Frequently Asked Questions:

Many pre-sales, technical, account, and billing questions have already been asked and answered. Be sure to check and see if your question is listed in the FAQ section before contacting our staff.

| Frequently Asked Questions - General |

| Frequently Asked Questions - Offshore |

Online Manuals:

The online manuals and demos are great for learning the capabilities of the admin panel that comes with your Katz Hosting Account.

| cPanel Online Tutorials < click here to view the cPanel Online Demos in Flash |

| cPanel User Shared Hosting Manual < click here to view the Manual in .PDF |

| cPanel Admin WHM Manual < click here to view the Manual in .PDF |

Contact Us:

If you need to speak to a sales or technical support representative you may use the following methods of communication:

Public PGP Key for [email protected]

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