Self Managed Dedicated Servers Service Level

Our self managed servers require that you be a competent server administrator. We provide you with a functional server, and expect that you have the technical skills to configure the server and manage it on a day to day basis. Below please find the complementary services that we do include with our self managed servers, along with additional fee based services that you can purchase from us, should you require them.

Included Services:

- Initial Windows / Linux server configuration
- Critical (Windows) Security Hotfixes
- Hardware Replacement
- Troubleshooting Network Problems
- APC Remote Reboot
- MRTG Graphs
- Basic Server Monitoring (Ping)
- Reverse DNS

Additional, Fee Based Services

- Troubleshooting any server configuration issues (DNS, IIS, Permissions, SmarterMail, cPanel, Helm etc)
- Customer Provided Software Installations
- Server Migrations
- Server Performance Analysis
- Hardware Upgrades / Migrations

Normal Business Hours*: $95/hr
Outside Normal Business Hours: $175/hr

*(M-F 9AM - 5PM MST)